Refund Policy

Easy 30-day Returns & Exchange Policy for Purchases on SMKNBRVND.com

We will gladly refund or exchange any item purchased on SMKNBRVND.com within 30 days of the ship date. The full purchase amount will be credited to the original method of payment (credit card, gift card, or online gift certificate)

• Merchandise must have been purchased on SMKNBRVND.com.
• Merchandise must be in new condition and in its original packaging.
• Butane, PG Solution and Crystal humidification cannot be returned or exchanged.

To Return or Exchange an item purchased on SMKNBRVND.com

• Step 1. Email us at CustomerService@SMKNBRVND.com
• Step 2. Please include your name, your order # or invoice #, and the item you wish to return in your email.
• When making a return, please include all original packing materials, accessories and manuals. Merchandise must be unused and received in original condition. Used merchandise is non-returnable. We recommend that you purchase insurance for your return shipment.

Please allow a total processing time of two weeks for refund credits and exchanges. SMKNBRVND.com reserves the right to modify its exchange and return policy.

If you would like to return items purchased elsewhere, please contact the original retailer directly.

Damages

What do I do if my item arrives damaged? Please contact us at info@SMKNBRVND.com for assistance.

Warranty Service

For warranty information, please visit our Warranty Page.
You can always contact us for any return question at info@SMKNBRVND.com.